Terms and Conditions
We make every effort to ensure the accuracy of the information provided on the Website, however the Website contains information material which is the responsibility of third parties and/or institutions outside Villmor.com, and therefore we cannot be held responsible for the truthfulness and accuracy of such information.
Scope of application
These general booking conditions are applicable to all booking contracts between the customer and Villmor.com
Reservation contract
When you book an accommodation, the following general conditions will come into force, which will govern the contract for the rental of seasonal accommodation between you and the Property, with the mediation of Villmor.com (Villemora, s.l. CIF: B 22182539) .
How to book
You can make your reservation easily and safely ON LINE, by email at info@villmor.com or by calling our telephone number 974 551 733 . When you make a reservation ON LINE and pay the reservation deposit, a VOUCHER is automatically generated, which is sent to your email as confirmation of the reservation. This VOUCHER must be presented to the person in charge of handing over the keys. When making the reservation by email or telephone, once Villmor.com has confirmed the availability of the apartment chosen by the client, you will be asked to make a transfer of 60% of the total amount of the reserved stay, as a deposit, within 48 hours of the request, by bank transfer, money order or credit card. In the cases in which it is carried out lacking less than 5 days for the beginning of the reserved stay, Villmor.com will be able to request the payment of the totality of the stay. Villmor.com reserves the right to cancel the reservation without notice if the amount of the deposit has not been received on the dates indicated. In this case the client/tenant will not be able to claim or demand the fulfillment of the reservation. The reservation will not be confirmed until Villmor.com receives this amount.
Acceptance of booking conditions
The request made through the Internet by the user and confirmed by Villmor.com has a binding contractual character. From that moment on, the contract will be perfected and subject to these General Conditions that the user/client must necessarily accept in order to complete the contracting process. The published prices of the accommodations are always final prices, they will be apart the complements as supplementary beds, pets, etc. Villmor.com reserves the right to correct calculation or spelling errors. The customer is responsible for all obligations under the contract and will also be responsible for any damages that may cause the people who accompany him and also occupy the accommodation. Villmor.com reserves the right to modify the prices announced on the Web at any time. These changes will not affect in any way the reservations already contracted. However, price changes will be applicable in the case of booking changes requested by the customer.
Payment of the stay
The reservation fee will be paid to Villmor.com when you make the reservation. The totality of the payment of the reservation will be made at the moment of the arrival, the remaining price of the stay and the deposit will be paid by the client in cash or by card, depending on the conditions of each lodging.
Inputs and outputs
Arrivals:
The client will have the apartment at his disposal from 17:00 on the day of arrival. The keys will be collected from the Villmor.com office, located in Av. de Francia, 10, Benasque, or at the address shown on the reservation form. Our office hours are from 10:00h to 13:00h and from 17:00h to 20:00h. If the arrival is going to be later than 20:00 hours, please inform our telephones 974 551 733 or 609 448 894 or the telephones that you put in the BONO of Reservation. The client must phone the contact person (you will find the telephone number on the confirmation voucher) the day before his arrival, so that they can receive him at the scheduled time at the place where the check-in will take place, and hand over the contract and the keys to the accommodation. If, for any reason, you plan to arrive before this time, please let us know and we will try to accommodate you earlier if possible.
Arrivals:
The scheduled time for departures will be before 10:00 a.m. on the last day of the stay. If the apartment is vacated between 11:00 and 13:00 hours, there will be a surcharge of 30% of the daily rate. If the apartment is vacated after 13:00 hours, there will be a surcharge of 100% of the daily rate, without the right to use it. If you cannot occupy the accommodation on the day of arrival, as well as if you shorten your stay, Villmor.com will not make any refund. If you wish to extend your stay, you must request it as soon as possible. The customer must present the ID card on arrival at the apartment and sign the lease contract with the owner of each accommodation.
Conditions and costs of cancellation
- The client may cancel the reservation free of charge up to 30 days before the date of arrival.
- You will have 24 hours to cancel a confirmed reservation without charge if you are at least 20 days away from your arrival date.
- You will pay 30% of the total price of the reservation, if you cancel from 30 to 15 days before the arrival date.
- You will pay 50% of the total price of the reservation, if you cancel during the 15 days before the arrival date.
- No cancellations due to weather conditions, accident or illness will be accepted.
- We recommend that you take out travel, accident, health and/or cancellation insurance. Consult us and we will inform you.
- It is not possible to change the booked ACCOMMODATION, as each one is independent. In the event that you need to change your ACCOMMODATION, the client must cancel the confirmed reservation, following the cancellation conditions (detailed above) and make a new reservation.
- There may be different special conditions in some accommodations, so it is advisable to read carefully this information in the file of each accommodation.
Deposit
At the moment of entering the apartment, the owner or the intermediary (Villmor.com) will ask for a deposit to guarantee the fulfilment of the rental obligations. The method of payment may be in cash or by credit card, as indicated in the voucher or the accommodation form. The tenant/client has the obligation to leave the accommodation in a clean and presentable state, this includes that the crockery must be clean and in place, the kitchen and appliances completely clean and the rubbish must be emptied. In case of damage, or bad delivery conditions due to dirt or change of place of furniture and decoration, the amount of the damage will be deducted from the deposit. If the tenant causes damage to the property of a higher value than the deposit paid, he must pay the difference without delay upon receipt of the total amount of the damage in writing from Villmor.com. If there is no damage to the apartment, the deposit will be returned to you, either at the time of departure or a few days later. The card will only be charged if it is necessary to cover damages caused by the tenant or his travel companions during the stay for expenses paid previously in accordance with the website and the current general conditions. Any charge to the credit card will be made at the time of departure or within 7 days from the date of departure of the tenant. If this deposit is not paid, the owner or intermediary reserves the right to prohibit entry to the accommodation, and may result in the termination of the contract with loss of the amounts paid. The amount of each deposit is indicated in the description sheet of each apartment, although it may vary depending on the length of the stay.
Service requests
The user declares to be of legal age (over 18 years old) and to have the legal capacity to contract the services offered by AVillmor.com. The user commits himself to make sure that all the data he provides to Villmor.com, either directly or through the Web site, are true, precise and complete. Villmor.com reserves the right to cancel the reservation in case of return of payment, use of stolen cards, false and/or incomplete data or in case of not being able to verify the data provided by the user. The user can only use credit or debit cards owned by him/her and never by other people. Villmor.com will have in any case the right to verify the data if it is convenient and necessary in order to avoid fraudulent operations.
Refunds and returns
If the user is entitled to a refund of all or part of the payments made, this will be made as soon as possible and without undue delay. In any case, delays in payment may occur that do not depend on Villmor.com. but on Visa/MasterCard or your bank. Therefore, we ask you to consult your bank in case of any delay once we confirm the refund.
Accommodation capacity
The client must communicate the total number of people who will occupy the apartment and therefore only those people will be able to use it according to the maximum capacity of each apartment. Occupation with a higher number of people than those indicated could lead to the termination of the rental contract, the loss of the deposit and no refund of the price paid for the stay. If the client intends to accommodate more people than those contracted in the accommodation, he must request it to Villmor.com or to the property and this may refuse or demand an additional surcharge. The customer undertakes to occupy the accommodation in accordance with the general rules in force.
Conditions of use of the apartment
The occupation of the accommodation shall be limited to the number of persons indicated in the contract, children also being counted as persons for the purpose of occupation. The owner or the key manager may prevent entry to the accommodation if the number of persons exceeds the permitted number. The owner who makes the reservation will be responsible for the behaviour of all the people who are going to stay in the apartment. Any anomaly and/or damage to the apartment must be notified immediately to the owner of the apartment. Otherwise, and once the stay is over, no claim will be admitted. Neither Villmor.com, nor the owner of the apartment will be responsible for any direct or indirect damage that may be caused as a result of misuse of the apartment by the client, as well as theft, loss, loss after fire, destruction, crime or other damage. The damages will be paid by the owner of the reservation at the moment that he is presented with the list of damages valued by the owner or by Villmor.com. Please take care to close all windows in the house and not to leave the heating at its maximum power before going skiing to avoid high energy consumption. It is not allowed to sublet the house to third parties. It is forbidden to modify the distribution of the furniture of the dwelling under any circumstances. If there is a ban on smoking in the accommodation, it must be done on balconies, terraces, patios and gardens. Parties and any action that alters the normal coexistence of the property’s residents are strictly forbidden. The tenant must respect the neighbours and the Rules of the Community of Owners to which the accommodation belongs. In case of negligence or improper behavior Villmor.com or the owner reserve the right to terminate the rental contract with immediate effect and without notice, leaving the tenant obliged to vacate the accommodation immediately. In this case Villmor.com or the landlord will not be obliged to refund the rental amount paid by the customer. Animals are not allowed, unless express permission of the owner, who will be informed in the file of each accommodation.
IT IS PROHIBITED TO LIGHT CHIMNEYS OR STOVES UNLESS OTHERWISE INDICATED.
Any failure to comply with the conditions set out above, will give Villmor.com or the owner the power to demand the immediate abandonment of the accommodation and will determine the termination of the contract, without the client being able to request compensation or indemnification of any kind for the execution of this measure.
Changes of apartment
Date changes for the same ACCOMMODATION.
If you wish to INCREASE days to your reservation, as long as availability permits, you must pay the percentage of the price of the additional days in order to confirm the change. If you wish to DECREASE days to your reservation you must do so at least 20 days before the date of entry, with a penalty of 25% of the price of the reduced days. No changes will be accepted with less than 20 days notice, so when entering the ACCOMMODATION you would have to pay the full amount of the reservation.
Accommodation Changes
It is not possible to change the reserved ACCOMMODATION, as each one is independent. In the event that you need to change your ACCOMMODATION, you must cancel your confirmed reservation, following the cancellation conditions (detailed above) and make a new reservation.
Changes in the number of people on the reservation.
If after making a reservation the client wishes to INCREASE the number of people to be accommodated, this will be possible as long as the maximum number of people allowed in the ACCOMMODATION is not exceeded. The total price of the reservation will be recalculated and you will have to pay a percentage of the price of the additional person to confirm the change. If, on the contrary, the client wishes to REDUCE the number of people, the total price will not be modified.
Cancellations in case of force majeure (by the Accommodation)
In case of force majeure or unforeseen circumstances that make it impossible for the user to use the reserved accommodation, Villmor.com will offer another accommodation of similar characteristics to the reserved one. If the user does not agree with the proposed alternative, you can cancel your reservation and will be refunded the full amount paid. In this case, Villmor.com will not assume any other responsibility for the total or partial cancellation of the reservation.
Cancellations in case of force majeure (by the Accommodation)
In case of force majeure or unforeseen circumstances that make it impossible for the user to use the reserved accommodation, Villmor.com will offer another accommodation of similar characteristics to the reserved one. If the user does not agree with the proposed alternative, you can cancel your reservation and will be refunded the full amount paid. In this case, Villmor.com will not assume any other responsibility for the total or partial cancellation of the reservation.
Overbooking
In the case of ove booking (duplication) in the reservations of an ACCOMMODATION (because the PROPERTY has not respected the calendar of reservations of the ACCOMMODATION that appears in our website), the PROPERTY will come obliged to pay the damages that the referred duplication or overbooking causes to the users and to Villmor.com. In this case, Villmor.com will not assume any responsibility towards the users for the total or partial cancellation of the reservation.
Claims
Complaint sheets are available to customers. If the reserved accommodation has serious deficiencies that prevent its normal use, Villmor.com or the owner commits to look for an alternative solution with similar characteristics and price. If this is not possible due to the lack of available accommodation or because you have rejected all the proposals offered, all or part of the amount of the reservation will be refunded – depending on the time the accommodation has been used, without any additional responsibility being attributed to Villmor.com. Villmor.com will not assume any responsibility in the following cases Negligence or omission of services attributable to third parties (water supplies, electricity, etc.). Failure or incorrect operation of common service machinery, such as lifts, heating and central hot water, swimming pools, playgrounds, sports facilities of any kind. Damage to people or things caused by force majeure or unforeseen setbacks for which neither Villmor.com nor the owners can be held responsible. The responsibility of Villmor.com, is limited to its function of intermediation, in accordance with the scope that this has and is effectively developed by Villmor.com, not assuming personally any of the responsibilities that, according to law, correspond to the property in the rental of seasonal accommodation. In any case, the “Client” accepts that the economic responsibility of Villmor.com for possible moral damages that could be caused as a consequence of its intermediation, will be limited to the total amount paid for the rent.
Trademarks, copyrights, links, applicable law
The entire content of this website belongs to: Villemora, Sociedad Limitada, domiciled in Benasque 22440 (Huesca) Spain, Avda Francia, 10. All rights reserved of www.Villmor.com and its logos are registered trademarks or trademarks of Villemora, Sociedad Limitada. Other products and company names mentioned here may be registered trademarks. The copyright of the material contained on this Website belongs either to our licensees or to ourselves unless otherwise specified. You are permitted to download information from our website for personal use only. This website may contain hyperlinks to other websites or information of third parties which are operated by entities other than us and are provided for your reference and information only and we have no control over them and are not responsible for their content or use. The fact that we include hyperlinks to other websites does not imply that we endorse their content or have any relationship with their dependencies. We are registered in Spain and the Spanish and European Community law is applicable to our services, the competent Courts and Tribunals to settle any dispute will be those of the city of Boltaña (Huesca).
Validity and jurisdiction
When you book an accommodation the above general conditions will come into force and will govern the seasonal accommodation rental contract between you and the Property. Villmor.com acts as an intermediary between the tenant and the owner of the accommodation and is responsible for the correct execution of the mediation, which is carried out according to the laws in force. The user submits to the jurisdiction and competence of the courts and tribunals of Boltaña (Huesca) Spain, renouncing to their jurisdiction.
